Terms & Conditions
The rules that govern your use of Durra, and what both sides commit to.
Introduction
This page covers the Terms & Conditions and the Privacy Policy. Please read it before using the system: it explains the relationship between you and Durra, and what we commit to for your data.
The service
- Durra is a cloud system for managing gold and jewelry stores, used through a browser on any device.
- You need an internet connection and an account registered in your name or your business name.
- We may add screens or revise the product at any time, without affecting the core data you rely on.
Account and permissions
- You are responsible for the confidentiality of your credentials and for everything done through your account.
- Tell us immediately when a user who no longer works for you leaves, so we can disable their account.
- Do not use the system for any activity unlawful in your country.
Your data and ownership
- Your store, sales and inventory data remain entirely yours.
- We use it solely to provide the service to you and to improve it. We do not sell it and do not share it with third parties for their commercial purposes.
- You can request a copy of your data or ask for it to be deleted; the procedure is set out in the privacy policy.
Subscription and payment
- The subscription starts once the plan and price are agreed, based on the number of branches and users.
- Invoices are issued before the renewal date, and the agreed payment method applies.
- Cancelling is possible, and the conditions for keeping your data are explained before closure.
Limits of liability
- We take reasonable care in providing the service, but we cannot guarantee uninterrupted availability at all times.
- Durra is a management aid; the final financial decision remains your responsibility.
- We handle any claim or complaint within a reasonable period from the date you notify us.
Important notes
- This page is a starting structure and must be reviewed by a legal adviser and adapted to your country before publication.
- Nothing here should be read as claiming a certified standard or an external certification unless that is stated explicitly.
- No figures or certificates appear on this page unless they are documented in your contract with Durra.
Questions about these terms
If you need any clause clarified, contact us before using the system and we will walk through it with you.
Next step
Your store deserves management worthy of its trade
Run your sales, inventory and accounts in one place with Durra.